Quality policy
Policy statement
We at Keetronics (India) Pvt. Ltd. are committed towards providing Advanced Input Devices, Touch electrical switches & Functional Printed Electronics of impeccable quality. We wish to become world class solution provider for growing needs of Electronic industries. We will strive for Total customer satisfaction, by incorporating innovative design, competitive pricing, staff competency & strong management leadership, continual improvement in all our products and processes by ensuring Conformance with the requirements of ‘QMS Standards’.
Quality objectives
Quality objectives are established by management, reviewed annually and monitored through management reviews.
Customer satisfaction
Monitored through customer feedback, complaint trends and customer scorecards.
Product conformity
Year-on-year reduction of in-process rejection and customer-reported defects (PPM).
On-time delivery
Adherence to committed delivery schedules through production planning and capacity control.
Competence
Documented skill matrices, on-the-job training and periodic competency evaluation for all operators.
Quality management system
The QMS follows a process approach in which each stage has defined inputs, controls, records and responsibilities.
- Contract & design reviewReview of requirements, feasibility and design for manufacture.
- ProcurementPurchase from approved suppliers against defined specifications.
- Incoming inspectionVerification of materials and components before release.
- ManufacturingControlled processes with in-process inspection.
- Final inspection & testFunctional testing and visual inspection of each unit.
- Dispatch & feedbackPacking, documentation and customer feedback review.
Inspection
Incoming Quality Control (IQC)
Raw materials and bought-out components are inspected against drawings and specifications before release to stores. Supplier certificates of conformance are verified.
In-Process Quality Control (IPQC)
Stage-wise inspection is performed at critical process steps, including printing, lamination and assembly, so that deviations are detected at source.
Outgoing Quality Control (OQC)
Each product is functionally tested and visually inspected before packing. Inspection records are maintained against the batch number.
First Article Inspection (FAI)
New parts and engineering changes are subject to first article inspection prior to series production. FAI reports are supplied where specified by the customer.
Testing facilities
In-house facilities for verification of functional, optical and endurance performance.
Traceability and process control
Traceability
Barcode-based material tracking links each finished product to its material lots, process records and inspection results.
Production monitoring
Real-time ERP integration, machine logs and production analytics provide continuous visibility of manufacturing operations.
Calibration
Measuring and test equipment is calibrated at defined intervals against standards traceable to national standards, and is identified with its calibration status.
Records
Inspection, test and batch records are retained in accordance with QMS, customer and contractual requirements.
Corrective action and continual improvement
Customer complaints
- Acknowledgement of the complaint and containment of suspect stock
- Root cause analysis using the 8D methodology
- Corrective and preventive action on process or design
- Verification of effectiveness and issue of the 8D report to the customer
Continual improvement
- Scheduled internal audits of all QMS processes
- Management review of quality objectives and performance indicators
- 5S and Kaizen practices on the shop floor
- Supplier performance monitoring and development
Related documents
| Document | Doc. No. | Rev. | Effective | Format | Download |
|---|---|---|---|---|---|
| Quality Policy Management commitment to quality and continual improvement. | — | — | — | To be published | |
| ISO 9001:2015 Certificate Quality Management System certificate. | — | — | — | To be published | |
| AS9100D Certificate Aerospace & Defence Quality Management System certificate. | — | — | — | To be published | |
| IATF 16949:2016 Certificate Automotive Quality Management System certificate. | — | — | — | To be published |